Quality Specialist
Company: VirtualVocations
Location: Lake Charles
Posted on: November 8, 2024
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Job Description:
A company is looking for a Quality Specialist - FEMA Seasonal to
support disaster assistance efforts.
Key Responsibilities
Monitor and evaluate calls to ensure quality standards are met
Provide feedback and coaching to customer service
representatives
Generate quality reports and analyze performance metrics for
improvement
Required Qualifications
High school diploma or Associate Degree in a related field
Four years of experience in quality assurance and call
monitoring
Experience in providing training to staff in a similar
environment
Proficiency in Microsoft Suite and CRM software
Flexibility to cover various operational hours for the call
center
Keywords: VirtualVocations, Lake Charles , Quality Specialist, Other , Lake Charles, Louisiana
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