Customer Experience Optimization Specialist
Company: VirtualVocations
Location: Beaumont
Posted on: November 18, 2024
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Job Description:
A company is looking for a Customer Experience Optimization
Specialist to enhance customer satisfaction through effective
communication and data analysis.
Key Responsibilities
Analyze customer feedback from CSAT surveys to drive operational
improvements
Oversee customer-facing communication channels, ensuring accuracy
and consistency
Collaborate with cross-functional teams to generate reports and
support continuous improvements in customer satisfaction
Required Qualifications
A degree in Data Analytics, Marketing, Communications, Business, or
a related field
Experience with survey design and analysis related to customer
satisfaction metrics
Proficiency in CRM software and data analytics tools (e.g., Excel,
Google Analytics, Looker)
Ability to interpret dashboards and create reports to communicate
performance insights effectively
Experience in travel, fintech, or SaaS industries is a plus
Keywords: VirtualVocations, Lake Charles , Customer Experience Optimization Specialist, Other , Beaumont, Louisiana
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